Welcome to ISANGE PARADISE RESORT,
We are committed to providing
an exceptional experience for all our guests. Please take a moment to review
our policies, Terms and conditions to ensure a pleasant stay.
Hotel
Policy, Terms and conditions of services
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1. Check-in is from 1
p.m. and check-out is by 10 a.m. Early check-in and late check-out are subject
to availability. To guarantee early arrival or late departure, book the night
before. Rooms not claimed by 6 p.m. may be reassigned unless otherwise
arranged.
2. A copy of the ID (s)/passport(s) issued
by the government is compulsory for all occupants, including sharers, and will
be made upon check-in.
3. In case you need
to leave early morning, please inform reception by 8 PM the day before.
4. IPR reserves the right to charge an early departure fee in
the event that a guest leaves earlier than the original departure date, as per
the cancellation policy.
5. We reserve the right to change prices
at any time before or after your booking without notice.
6. For the confirmation of a reservation
of one room or more, an advance payment of 50%
up to 10 days before use of the room is deemed to have been agreed. For bookings
at shorter notice, this advance payment is due directly.
7. Any visitors not booked with the hotel will be charged
according to our terms and conditions. Visitors are not allowed in rooms after
8 PM.
8. Guests with non-refundable reservations will be liable for
the full duration of their original booking.
9. Guests should ensure that their hotel room door is properly
secured at all times. IPR management will not be held responsible for the loss
of personal items and valuables left in guest rooms. In-reception safes are
provided and recommended for guest use.
10. Registered guests will be held responsible for any missing or
damaged items in their hotel room or any internal/external areas of the Hotel.
This liability extends to both registered guests and their visitors
11. Within the
constraints of availability, we promise to find suitable alternatives in
another residence if a particular room cannot be provided for any reason.
12. Guests are expected to conduct
themselves in a respectful and considerate manner.
13. Excessive
noise or disruptive behavior may result in eviction without a refund.
14. Smoking is strictly prohibited
in all indoor areas. A cleaning fee will apply if this policy is violated
15. All ages are
welcome. Sorry, pets are not allowed
Cancellation
Policy
16. A refund of services ordered but not
used is not possible
17. You can cancel your reservation free of charge up
to 3 Days before arrival.
18. we reserve the right to charge in the following scale: 80% of the agreed
service up to 1 day before arrival and 100% of the agreed service
zero days before arrival.
19. The total cost will be charged in case of a
no-show or late cancellation.
20. Verbal side agreements are not valid.
Cancellations, changes, and additions must be in writing (email, WhatsApp,
message/SMS).
21. Jurisdiction is Musanze District,
Musanze Sector
